GENERAL CONDITIONS OF SALE

ARTICLE 1 – OBJECT

These general conditions of sale define the terms and conditions under which any natural person of any nationality whatsoever (“the Customer”) orders and purchases the Products offered for sale by the company Quesos del Casar S.L. on its website (“the Website”) accessible at the following address www.quesosdelcasar.es.

Being a contract concluded at a distance in an electronic mode, the company Quesos del Casar S.L. identifies itself to the Customer:

Quesos del Casar S.L.
Ctra. Casar – Arroyo s/n
NIF: B10145720
10.190 Casar de Cáceres (Cáceres – Spain)
e-mail: comercial@quesosdelcasar.es

ARTICLE 2 – ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

For any user, filling in the order form on the Website and confirming their order by clicking on the “Place order” button validates the full acceptance of these General Terms and Conditions, which are the only ones applicable to the contract thus concluded. These general conditions of sale can be consulted by the Customer at any time, just by clicking on the link “General Conditions of Sale” accessible from any page of the website www.quesosdelcasar.es .

Quesos del Casar S.L. reserves the right to adapt or modify at any time the present general conditions of sale. In case of modification, the general conditions of sale in force on the day of the order will be applied to each order. The Consumer is responsible for referring to the latest version of the General Conditions of Sale permanently available on the website www.quesosdelcasar.es .

ARTICLE 3 – REQUEST

The Customer places the order with Quesos del Casar S.L. by filling in the order form on the website. After selecting the products of your order, the customer must identify, transmit and pay your order. Once received and accepted, the order will be confirmed by e-mail.

3.1. VALIDATION OF THE ORDER

The Customer, having chosen the Products he/she wishes to purchase, validates his/her order in view of the information displayed on the screen. He/she must also choose the billing country and the delivery country to find out the cost of transport.

The information displayed on the screen indicates among other things:
· the name of the selected Products, their reference and unit price
· the cost of transport
· the total price to be paid by the Customer

3.2. CUSTOMER IDENTIFICATION

After validating the order, the Customer must identify himself/herself. For this purpose, he/she must fill in the corresponding form provided on the Website. You must indicate among other things your name and surname, your e-mail, your delivery address, your phone number. Quesos del Casar S.L. reserves the right to verify the veracity of any information given by the Customer, especially his identity and address, before sending the ordered products.

The information given by the Customer implies his responsibility: in case of error in the wording of the details of the addressee, Quesos del Casar S.L. will not be responsible for the impossibility to send the Product.

3.3. PAYMENT

The Customer definitively validates his order by filling in his credit card number, its expiry date and the CVV or CVC security code. Payments by credit card are protected by an online payment system in accordance with SSL standards. You will also validate your order by making the payment via PayPal by clicking on the corresponding button and completing the process of this payment system.

3.4. ORDER CONFIRMATION

To make sure of the will of the Client, Quesos del Casar S.L. undertakes to confirm every order by e-mail during a maximum period of 24 hours after having received the order. The confirmation will include, among other things, the description of the product ordered and its price. The order validated by the Client will only be considered effective for Quesos del Casar S.L. when the bank payment centres have given their consent. In case of refusal by the same, the order will be automatically cancelled and the Customer will be informed by e-mail.

The orders will be archived by Quesos del Casar S.L. and will be considered as proof of purchase.

ARTICLE 4 – PRICE

Quesos del Casar S.L. reserves the right to modify prices at any time but undertakes to apply the prices in force at the time the order is placed subject to availability on that date. The price indicated for each Product does not take into account transport costs.

The total price of the order includes the price of the Products, the handling, packaging and transport costs as well as all export taxes outside the European Union.

The price is in Euros, prices in other currencies are only indicative.

ARTICLE 5 – OBLIGATIONS OF THE CLIENT AND THE WEBSITE

5.1. OBLIGATIONS OF QUESOS DEL CASAR S.L.

From the acceptance of the order, Quesos del Casar S.L. undertakes to sell and deliver the totality of the Products ordered by the Customer. Within 48 working hours from the acceptance of the order, the Web undertakes to deliver the Products duly protected to a carrier appointed by Quesos del Casar S.L. The carrier, which has concluded with Quesos del Casar S.L. a delivery contract, undertakes to deliver the order within a maximum period of 24 or 48 hours after the dispatch of the order, to the address indicated by the Customer.

5.2 OBLIGATIONS OF THE CUSTOMER

The Customer undertakes to provide the Website with an address to which the delivery can normally be made during working hours. The Customer undertakes to pay the price stipulated for the service (price of the Products and transport), as well as to pay or have paid, if applicable, and that directly to the transit agent or the carrier, the duties, taxes or other taxes specific to the legislation of the country of destination of the delivery.

Any order placed by a Customer is for his own consumption or for the own consumption of the person for whom the delivery is intended. In this case, the Customer guarantees the acceptance of these General Terms and Conditions by the person to whom the delivery is addressed (who shall be assimilated to the “Customer”).

ARTICLE 6 – TIME LIMIT FOR DISTRIBUTION

The Products shall be delivered to the delivery address specified in the order within a period not exceeding two working days from confirmation of the order, unless payment has not been authorised by the banking establishment of the Website.

The delivery times provided to the Customer may vary from country to country and are given for information purposes only. The Site cannot be held responsible for any unintentional delay in the delivery times indicated. In case of absence of the addressee or a person who can receive the Products at the time of delivery, the carrier will leave a notice at the delivery address inviting the Customer to collect the Products. In no case, Quesos del Casar S.L. can be held responsible for any deterioration of the Products in case of late collection or non-collection by the Customer.

The delivery is not the direct responsibility of Quesos del Casar S.L., and the Web does not guarantee that the proposed service will be continuous, without temporary interruption, suspension or error.

ARTICLE 7 – NON-CONFORMITY ON RECEIPT OF PRODUCTS – NO RETURNS – LIMITED CASES OF REIMBURSEMENT – REPLACEMENT

At the time of delivery, the Customer may express his disagreement in the event that the quantity received does not match the quantity ordered, or in the event that the package is seriously damaged and has seriously affected the quality of the Product it contains.

No rejections will be accepted on the grounds of taste, appearance or freshness of the Products.

Complaints must be made in writing, or directly reported to the carrier at the time of delivery so that they can be recorded on the delivery note. A copy of the complaint must be sent to Quesos del Casar S.L. (by e-mail) within a maximum of 12 hours after its registration on the delivery note. The Customer must add in the claim to Quesos del Casar S.L. the confirmation by the carrier of the reality of the claim. This procedure must be respected.

If finally the delivery is not in accordance with the ordered quantity, Quesos del Casar S.L. will refund the difference in price between the ordered Products and the delivered Products (if the price of the delivery is lower than the price ordered and paid).

If the reservations are due to the fact that the package and the Products are seriously damaged, Quesos del Casar S.L. will reimburse the Customer the Price paid or will make a new delivery of similar Products.

In no case will be admitted returns of Products for being perishable products, and therefore, of not existing the necessary guarantees in the shipments of the returns.

ARTICLE 8 – GUARANTEE – LIMITATION

Quesos del Casar S.L. guarantees that the Products are produced in Spain and that they are fully in accordance with the description that appears on the Website on the date of the order. The Website also guarantees that the Products are of optimum quality and are fresh when delivered to the carrier. No other express or tacit guarantee will be admitted or could be extrapolated. In particular, Quesos del Casar S.L. does not guarantee that the Products respond to certain specific desires of the Customer and not mentioned in its description.

ARTICLE 9 – LIABILITY – LIMITATION OF LIABILITY

The Customer is solely responsible for the choice of the Products and their preservation from the time of delivery and consumption. We draw the Customer’s attention to the fact that the Products must not be consumed after the expiry date indicated on the label. In case the Products are deteriorated for reasons beyond the guarantees granted by the General Conditions of Sale, for which Quesos del Casar S.L. could not be held responsible (heat, transport or any other cause), the same precautions of conservation and consumption are recommended to the Customer. In the same way, Quesos del Casar S.L. could not be held responsible for the non-respect of the provisions of the laws in force in the country of delivery. Quesos del Casar S.L. is only responsible for the respect of the Spanish regulations concerning these Products. Whatever the possible reason, the responsibility of Quesos del Casar S.L. will be limited to the lower of the two following sums: the amount of the direct damage suffered by the Customer, or the price of the order.

ARTICLE 10 – INVALIDITY – FORCE MAJEURE – APPLICABLE LAW – COMPETENT COURTS

If any provision of these General Terms and Conditions of Sale should be declared inapplicable or void for any reason, this invalidity or unenforceability shall in no way affect the application or validity of the other provisions of the General Terms and Conditions. The invalid or unenforceable clause shall be immediately replaced by the most similar or appropriate provision. Neither the Website: www.quesosdelcasar.es, nor the Customer may be held responsible for any non-performance due to force majeure, in particular, without this list being exhaustive, cases of war, riot, insurrection, interruption of transport, import or export problems, strike, lock-out, hardship, fire, earthquake, storm, flood.

These General Conditions of Sale are subject to Spanish law. The Spanish courts shall have sole jurisdiction in the event of any dispute or disagreement that may arise.

ARTICLE 11 – PROTECTION OF PERSONAL DATA, INTELLECTUAL PROPERTY AND HYPERTEXT LINKS

11.1 PROTECTION OF PERSONAL DATA

Access by users to the website and the purchase of the products offered on it involves the processing of personal data. Quesos del Casar S.L. guarantees the confidentiality of personal data provided by users, as established in the regulations on the Protection of Personal Data, and Services of the Information Society and Electronic Commerce.

Quesos del Casar S.L. complies with current legislation on data protection, having adopted the necessary administrative and technical procedures to ensure the security of the personal data we collect.

In this sense, the user is informed and gives his consent to the incorporation of his data to the automated files owned by Quesos del Casar S.L., domiciled in Crta Casar-Arroyo s/n. duly registered in the General Register of Personal Data Protection, and for the automated processing of their data, as a result of the consultation, request or contracting of any service, or any transaction or operation carried out, in order to access the information and services provided by Quesos del Casar S.L. through the website, and where appropriate for the maintenance of the contractual relationship, as well as for the sending of offers or advertising and promotional communications.

The User declares that all data provided by him/her are true and correct, and undertakes to inform Quesos del Casar S.L. of any changes that may occur in them. The user has the right to oppose the processing of any of his data that are not essential for the conclusion of the contract and its use for any purpose other than the maintenance of their contractual relationship.

The privacy policy of Quesos del Casar S.L. guarantees the User in any case the possibility of exercising their right of access, rectification, cancellation and opposition of their data, notifying Quesos del Casar S.L. by sending an e-mail to the e-mail address informacion@quesosdelcasar.es.

Likewise, and in compliance with Law 34/2002 of Services of the Information Society and Electronic Commerce, Quesos del Casar S.L. will only send offers or advertising and promotional communications by electronic means to your e-mail address or through other equivalent means of electronic communication, to those Users who have expressly given their consent.

Quesos del Casar S.L. informs the User that he/she may unsubscribe from this type of communication by writing to the e-mail address informacion@quesosdelcasar.es.

11.2 INTELLECTUAL PROPERTY

The entire content of the website: www.quesosdelcasar.es is the property of Quesos del Casar S.L. All rights of use are reserved.

The Client acknowledges and accepts that the content of the website: www.quesosdelcasar.es (especially the texts, software, architecture, photographs, illustrations, logos, trademarks, etc.) is protected by intellectual property rights. Consequently, the Client cannot in any case use or format the content of the Web: www.quesosdelcasar.es without the previous and written agreement of Quesos del Casar S.L.

Quesos del Casar brand and all the trademarks appearing on the website: www.quesosdelcasar.es are registered trademarks. Their reproduction constitutes a fraudulent imitation.

11.3 HYPERTEXT LINKS

The website: www.quesosdelcasar.es reserves the right to add hypertext links to other websites or other sources.

Third parties may have or include hypertext links to the website: www.quesosdelcasar.es.

As Quesos del Casar S.L. cannot control those websites and external sources, the Client acknowledges that Quesos del Casar S.L. cannot be held responsible for the accessibility and contents of those websites or external sources.

Quesos del Casar S.L. cannot be held responsible for the contents, advertisements, products, services or any other materials available on or from those websites or external sources.

12 – PRIVACY POLICY

You can view our privacy policy by clicking here.